At outlooktex-gallery.com we gladly exchange products during delivery time. Items must be in their original state: unwashed, unworn, unaltered, and must have all hang tag attached.

To protect our customers from fraudulent activity, we reserve the right to request valid photo ID for the purposes of validating customer information when processing a replacement or exchange. For more information, please contact our Customer support at +8801710-414349 or email us at customerservice@outlooktex-gallery.com. The following policies only applies to online purchases made through www.outlooktex-gallery.com and we reserve the right to change any policy at any time.

  • Replacement, Return or Refund will be applicable if the Customer raises any issue in front of delivery agent while receiving ordered product.
  • Customer has to check ordered products (Color, size, quantity and quality) in front of the delivery agent after that no complaint will be accepted. (Please call to our customer support instantly in case of any complain).
  • Customer has to return the product to the delivery agent instantly if the product has any defect or damage, No delivery charge is needed for return. But if the products are in good condition, then delivery charge is applicable for any kind of return.
  • For Outside Dhaka City, If customer fails to check while receiving product, he/she has to return the item by Courier agent (Example: Sundarban courier or other delivery agent) of his/her own cost.
  • Products on discount or promotional offer are not exchangeable.
  • Customer must preserve original invoice and tags carefully to claim replacement.
  • The exchange items value must be equal or more than that of original invoice.
  • Outlook Tex-Gallery reserve all rights to determine whether the goods have been altered, used or damaged.

In case of below conditions as per the Government’s Digital Policy 2011, refund will be executed within 8-10 days in case of advance payment. Refund will be applicable for online orders only.

  • If we are unable to deliver the ordered product.
  • If we mistakenly deliver different products without informing the customer.
  • If the customer has received a faulty product.

Any product would be qualified as a replacement if it meets any of the following conditions during customers’ inspection as bellows:

  • Wrong product, size or color.
  • Damaged product upon delivery.
  • Product lost in shipment.
  • Products with major quality defects.